Xinyi Huayang Metal Products Co., Ltd

FAQ

Find quick answers to your questions about our products and services here. Explore our FAQs for easy guidance and support.

  • What industries or applications is this product suitable for?

    Our product is widely used in industries such as construction, marine, architecture, automotive, industrial design. It is designed for applications where durability and reliability are critical.

    Yes, this product can be used in extreme conditions. For example, it is corrosion-resistant and designed to withstand harsh environments like coastal areas, heavy-duty construction sites, or industrial plants. We can provide performance data if needed to confirm its suitability for your specific application.


  • Do you supply spare parts for maintenance?

    Yes, we supply spare parts for all our products. These include [e.g., replacement screws, gaskets]. Spare parts can be purchased separately or as part of a maintenance package.

    We also provide maintenance services for some products, including repairs or replacements. If you need long-term maintenance solutions, we can offer a service contract or technical support agreement.


  • Can you assist with installation or technical problems?

    Yes, we provide comprehensive customer support before, during, and after the sale. Our team is available for any inquiries you may have regarding installation, product use, or maintenance.

    If you need technical assistance, we can provide online support. For more complex installation requirements, we also offer on-site technical service in certain regions.


  • What trade terms do you support?

    We support various trade terms, including EXW, FOB, CIF, and DDP, depending on your preference. Let us know your requirements, and we’ll offer the most suitable option.

    For FOB and CIF terms, we ensure proper packaging and hand over the goods to your forwarder in good condition. For CIF or DDP, we can arrange insurance to cover risks during transit.


  • Can we become your exclusive distributor in our region?

    We are open to exclusive distribution agreements based on mutual trust and a minimum annual purchase volume. Let’s discuss your market strategy and projected sales to explore this partnership.

    Yes, we provide territorial protection to ensure distributors have a competitive advantage. We can formalize this in a contract to safeguard your interests.


  • Can you provide custom packaging with our branding?

    Yes, we offer custom packaging services, including printed boxes, branded labels, and QR codes. Share your design files, and we’ll prepare a prototype for approval.

    Our standard packaging includes [e.g., bubble wrap, inner boxes, and export cartons]. For added protection, we use wooden pallets for bulk shipments.


  • Do you allow third-party inspections?

    Yes, we welcome third-party inspections from organizations such as SGS, BV, or TUV. Please inform us in advance so we can coordinate.

    Internally, we conduct thorough quality checks, including dimension measurement, surface finish inspection, load tests, and corrosion resistance tests. All products are inspected before packing to ensure they meet your standards.


  • Do you provide installation instructions or kits?

    Yes, our products are designed for easy installation. Most of them come with pre-drilled holes and all necessary mounting accessories (e.g., screws, hex key).

    We provide detailed installation instructions with diagrams. For complex projects, we can also offer video tutorials or technical support. Let us know if you need customized instructions for your application.


  • What surface finishes are available for this product?

    We offer various surface finishes, including brushed, mirror-polished, sandblasted, and powder-coated. Custom finishes are also available upon request.

    To ensure durability, all finishes undergo rigorous testing, such as salt spray tests (up to  96 hours for polished surfaces) and adhesion tests for coatings. Samples can be provided for inspection.


  • Can you arrange door-to-door delivery?

    Yes, we can arrange door-to-door delivery through trusted logistics partners. Please provide your address, and we’ll give you a detailed shipping quote.

    We can ship via [e.g., FedEx, DHL, or a preferred freight forwarder]. Let us know your requirements, and we’ll coordinate accordingly.


  • How many years have you been in this business?

    We have over 30 years of experience in the hardware industry, specializing in casting  marine and architectural hardware.We’ve worked with clients from the USA, Europe, and Southeast Asia. Many of them are long-term partners who trust our quality and service.


  •  Do you offer any benefits for regular buyers?

    We highly value long-term partnerships and can offer competitive pricing, priority production, and dedicated account management for regular customers.

    For repeat buyers, we provide benefits such as [e.g., volume discounts, free samples for new designs, or priority delivery]. Let’s discuss how we can collaborate further.


  • Can you provide the specifications for this item?

    Yes, here are the specifications: [e.g., Material: Stainless Steel 304/3Dimensions: 50x50mm, Surface Finish: Brushed/Polished]. 

    If you have custom requirements, we can also tailor the product to meet your needs.

    This product is made from high-quality stainless steel, ensuring durability and corrosion resistance. 

    Would you like a sample for testing?

  • Do you offer OEM/ODM services?

    Yes, we provide customization options for size, material (e.g., stainless steel 316, 304,2205), and surface finish (e.g., brushed, mirror-polished). Please share your detailed requirements or drawings for evaluation.

    We specialize in OEM and ODM services. Just let us know your ideas, and we’ll create a sample for approval before mass production.



  • Can you provide custom packaging with our branding?

    Yes, we offer custom packaging services, including printed boxes, branded labels, and QR codes. Share your design files, and we’ll prepare a prototype for approval.

    Our standard packaging includes [e.g., bubble wrap, inner boxes, and export cartons]. For added protection, we use wooden pallets for bulk shipments.


  • How long is the lead time?

    The lead time for this product is typically 7-15 days after order confirmation and receipt of the deposit.

    For customized products, the lead time is around 20-35 days, depending on the complexity of the design. Let us know your deadline, and we’ll try our best to meet it.


  • Can you provide a factory tour?

    We welcome you to visit our factory at any time. If an on-site visit is not convenient, we can arrange a live video tour to showcase our production facilities and quality control processes.

  • Do you have quality control during production?

    Yes, we have strict quality control at every stage of production, from raw materials to finished products. We also perform random inspections before shipment to ensure consistent quality.

0

bella@zghuayang.com

+86 190 5027 6029

+86 190 5027 6029

erweima
erweima

skype: